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The myth of inclusivity
I’ve been involved in a lot of debates about diversity and inclusion recently. The conversations are fascinating and the views diverse in themselves. With one particular area of seemingly strong...
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The myth of entitlement
Throughout the entirety of my career, I’ve repeatedly come face to face with two of the most common myths within the workplace; Organisations somehow owe something to employees Employees somehow owe...
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Who are you trying to convince?
Nobody wants to work for an organisation that sucks. Well, unless you’re a vacuum engineer, in which case you don’t want to work for a company that blows. We all want to work for a “Top Best Company...
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Where are you going?
As I stood on the train platform this morning, I waited side by side with the same people that I stand with every morning, making their way in to our capital city to do business – we have a long, but a...
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Delivery is everything
If I had one single wish, something that I could change about the world that we live in, it would be to ensure that people delivered on their commitments. The amount of time that is wasted chasing...
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I am legend
Here’s a question; When you leave your organisation, will you leave it better or worse than you found it? It’s a pretty pivotal test for all of us, even more so if you are a senior leader or a CEO....
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Driving cultural change
If we’re honest, most attempts at culture change fail. We like to pretend that we’ve made small steps forward, but in reality we witness the prevailing culture continue. The reason? Most approaches...
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It doesn’t matter: It’s just HR
When we spend time talking about ourselves, it is time lost talking about the things that matter to our employees, to our leaders and to our organisations. it doesn’t matter where we report, or who...
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You can’t systemise creativity
I saw a quote last week that appealed to me. John Sumser from the excellent HR Examiner was reporting what must be the overheard line of the week, “…if we knew what we were doing, this wouldn’t be...
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Technology, analytics, data, life – start from the beginning
I’ve just got back from the HRTechFest in Washington. Last time I went to one of these, I wrote this about Technology being HR’s biggest asset. I still think it is – so take a look. This time, I was...
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Structural madness
I used to work in an organisation that liked to restructure on a regular basis. The joke was that you could tell which day of the week it was based on whether there was an announcement about some sort...
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Is this liberation?
My daughter told me this week about a conversation with one of her friends. The subject was whether it was possible to complete your homework without access to the internet. Before we all start to roll...
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Beware your confirmation bias
I’ve said it before and I’ll say it again. I love data. I love data, I love data analysis and I love evidence. Maybe not as much as Rob Briner, but that’s a tall order – we can’t all be that weird. I...
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8 steps to customer service, the ASOS way
If you’re the parent of teenage children, you’ll recognise the last-minute “but I don’t have anything to wear” moment. You’ll also know that kids grow exponentially and therefore, sometimes this isn’t...
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Are you ready for the end?
I’m not the sharpest tool in the box. I’m ok with that. The reality finally struck me that in a matter of weeks our world might be on the verge of substantial change. There is a very real chance that...
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The myth of business experience
There are few things that get more annoyed than people asserting that HR people need to have “business experience”. It has become one of those arguments that is too easily propagated, without any real...
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Inclusion means acceptance
I’m going to let you in to some secrets, just don’t tell anyone you heard this from me…. Not everybody wants to work flexibly. Some people like being in the office every day. There are people who come...
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Organisational culture is complicated
I’m not sure I’ve ever seen a definition of organisational culture that I agree with. It seems to almost through the act of definition we make compromises that detract from the complexity. We talk...
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The value of critical thinking
Human beings are beautifully imperfect creatures – that’s what makes us interesting and frustrating in equal measure. We have the ability to process the most complex information and draw sense and...
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Culture and responsibility
Many years ago when I read “Fish“, one of the elements that resonated most was “choose your attitude”. The concept that whilst you can’t control the external environment, you can control your...
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